Refund policy

You have 7 days after delivery to request a return.

To be eligible, your glasses must be unworn, free of scratches, and returned with their original case and packaging. Proof of purchase (order number) is required.

How to return: message us on WhatsApp (+225 07 79 39 60 83) or email support@nsaaye.com with your order number and the reason for the return. We reply within 24 hours with the return instructions. Items sent back without a return request cannot be accepted.

Damaged, defective or wrong item: inspect your order on delivery and contact us within 48 hours with a photo. We replace the item or refund you, at no cost to you.

Return shipping: paid by the customer, except for damaged, defective or wrong items.

Non-returnable items: custom or personalised orders and gift cards.

Exchanges: in Abidjan, our courier collects your pair when delivering the new one, so you only pay the usual delivery fee. Outside Abidjan, request a return and place a new order.

Refunds: once we receive and inspect your return, we confirm by WhatsApp or email. Approved refunds are paid within 10 business days, to your original payment method, or by Wave for orders paid in cash on delivery.